M Mneva Memory you can read, built to stay yours

Terms of service

What you get, what you owe, and what is not promised.

These terms cover using Mneva, whether you were invited as a tester or you paid for access. They are written to be read, not to be survived. Where the law gives you a right, nothing here takes it away.

Last updated: 24 August 2026.

1. Who you are contracting with

Your contract is with Pedro Carlos Camilleri, a sole trader established in Malta, trading as Mneva ("Mneva", "we").

You are not contracting with a company. There is no limited liability company, no parent and no subsidiary between you and the person who built this — one named individual is personally and directly on the other side of these terms. The Imprint states the current trader-identification status; new paid checkout stays closed until the full trading address and VAT status are published. Mneva publishes the Mneva Founding Circle price at EUR 9 (€9) per month, cancellable at any time per the Billing page. A separate intended offer is EUR 59 (€59) for the first year, capped at 100 founding places, with the same access as the monthly membership. It is not currently on sale: the renewal price and cadence and a matching recurring checkout have not been verified. The earlier three-year founding seat is no longer sold, and anyone holding one keeps the term stored with their purchase. The full trading address and VAT status are the remaining owner-supplied fields on the Imprint page.

Contact: pedro@mneva.ai. That is the support route, the complaint route, and the data-request route.

From 13 you can hold your own Mneva account. Malta, where Mneva is established, sets 13 as the age at which a person consents for themselves to an online service like this one (S.L. 586.11 under the Data Protection Act, Cap. 586). Below 13, a parent or guardian holds the account and consents on the child's behalf — today that is arranged by writing to pedro@mneva.ai rather than by a control in the app, and the Privacy page says so in the same words. This replaces the previous threshold of 16, which was neither the rule that applies here nor what Mneva intends: it adapts to the person in front of it instead of excluding categories of person.

Paying is different. You must be 18 or older to enter the subscription contract, because that is the age of contractual capacity — not because Mneva is unsuitable before it. Give accurate account information and keep your sign-in secure.

2. What Mneva is, today

Mneva is a private space you sign in to: a place to think, keep your own notes and records, and continue a conversation that remembers what you told it. Signing in with Google identifies your account and nothing more — no mail, files, or calendar are connected unless you approve each one separately.

Mneva is in early access. Anyone can sign in with a Google account, and the product is under active development. Features appear, change, and are withdrawn. Some things are handled by a person reading an email rather than by an automated control — the Privacy page says exactly which.

Read the Privacy page before you rely on Mneva for anything sensitive. In particular, section 4 of it explains that a signed-in conversation is processed on a computer the owner controls personally. That is a deliberate design choice with real trade-offs, and it is your decision whether it suits you.

3. It is an AI, and it will sometimes be wrong

You are interacting with an AI system. AI-generated information can be incomplete, inaccurate, out of date, or unsuitable for your purpose. Review anything important before you act on it.

Do not use Mneva as the sole basis for medical, legal, financial, safety-critical, emergency, employment, or credit decisions. Mneva is not a doctor, a lawyer, a financial adviser, or an emergency service. If you are in danger, contact your local emergency number.

Mneva remembering something is not the same as Mneva being allowed to act on it. Memory never becomes permission. Any action that touches an outside account requires your explicit, separate approval each time it is introduced.

Except for rights and remedies the law does not permit us to exclude, Mneva is supplied on an as-available basis. We do not promise uninterrupted or error-free operation, perfect security, permanent availability of any feature, model, provider or integration, or any particular personal, commercial, health or productivity outcome.

4. Your side of it

You agree to:

  • use Mneva lawfully, and protect your own account access;
  • review outputs before relying on them, and check any proposed external action before approving it;
  • keep your own copies of anything you would be hurt to lose;
  • tell us if you think your account has been misused.

You must not:

  • break the law with it, or use it to harm, harass, exploit or defraud anyone;
  • bypass authentication, rate limits, permissions, consent controls, safety controls or account isolation;
  • scrape, bulk-extract, or attempt to obtain non-public prompts, security logic, credentials, other users' data, or a substantial reproduction of the service;
  • introduce malware, denial-of-service traffic, or anything intended to disrupt or degrade Mneva or another user;
  • access, or help anyone else access, another person's account or data.

Being similar to Mneva's general ideas or unprotected functionality is not a breach. This section is about copying protected material, extracting non-public material, deception, circumvention and interference.

Good-faith security research is welcome. Testing on your own account, with the minimum necessary, without touching other people's data, without disrupting the service, and reported promptly to pedro@mneva.ai before public disclosure, is not a breach of these terms.

5. Paying for Mneva

Some access is offered for a price. Where it is, the exact price, what it includes, whether it is a one-off or recurring charge, and any tax, are shown to you at checkout before you commit — and the control that creates the payment obligation says so plainly.

Payment is handled by Stripe. Stripe processes your card details; Mneva never sees or stores them. You will receive a confirmation by email.

If a charge recurs, it renews automatically until you cancel, and you can cancel at any time without having to talk to anyone. If a price ever changes, you get advance notice and the chance to cancel first.

6. Your 14-day right to change your mind

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from the contract within 14 days of entering it, without giving a reason.

To do it, just email pedro@mneva.ai and say you are withdrawing. No form, no phone call, no explanation required. We refund you within 14 days of receiving it, to the same payment method.

One thing you should know: if you ask us to give you access immediately and we do, the law lets us charge you in proportion to what you used before withdrawing. In practice, during early access we would rather refund you in full than argue about it.

Mneva's separate voluntary promise: Full refund in the first 30 days — just ask, no reason needed. It applies to every paid door, goes back to the original payment method, and adds to rather than limits any statutory right or remedy.

Separately from this, if the service is faulty or not as described, you keep every remedy Maltese and EU consumer law gives you. Nothing on this page limits that.

7. Cancelling, and deleting

These are three different things, so they are listed separately:

  • Cancelling stops any future charge. Your access normally continues to the end of the period you already paid for.
  • Withdrawing is the 14-day statutory right in section 6, and comes with a refund.
  • Deleting your data is a separate, irreversible action. Ask at pedro@mneva.ai. The Privacy page is honest about exactly what deletion currently reaches and what has to be done by hand — read section 8 there before relying on it.

Cancelling or deleting never removes your right to export your data first, to a refund you are owed, or to complain.

8. Changes, and what we promise not to do

Mneva may update, replace, add, restrict or discontinue features, models, providers and integrations for a valid reason — security, safety, legal compliance, abuse prevention, provider availability, or simply making the product better. You do not have a right to require a particular model or feature to stay available.

The commitment that comes with that.

Every material Mneva update will be designed and released to safeguard user privacy, autonomy and wellbeing. Mneva will not knowingly or silently weaken privacy, security, consent, permission or wellbeing safeguards for convenience, growth or monetisation. Remembered context will not become permission to act. Any material expansion of data use or of the authority to act on your behalf will be told to you clearly and will ask for consent where the law requires it. Mneva will keep meaningful inspect, correct, export, delete and cancel controls, limited only by narrow and stated legal retention rules.

This is a design promise, not a guarantee that nothing will ever go wrong, and not a medical, mental-health or emergency-service warranty.

If a change has more than a minor negative effect on your access or use, and the law gives you the right to keep an unchanged version or to terminate, we will honour it. Where these terms change materially, the date at the top changes and signed-in users are told in the app.

9. Who owns what

Mneva keeps its rights in the service software, its code and interfaces, its documentation, its original visual and audio assets, the Mneva name and branding, its non-public prompts and configurations, and its security controls. Access gives you a personal, non-exclusive, non-transferable right to use the service for its intended purpose — it does not transfer ownership of any of that.

What you write stays yours. Your inputs, your saved notes and records, and your exportable account data are governed by the Privacy page, and do not become Mneva's property just because you typed them into it. We do not use your content to train any model.

10. Suspension, and appeal

We may immediately restrict access where that is reasonably necessary to contain an active security, privacy, fraud, safety or availability threat. We may permanently close an account after documented evidence of serious deliberate abuse.

Where telling you would not make things worse, we will tell you the reason and give you a route to appeal to pedro@mneva.ai, stop any future charge, and preserve your export, privacy and refund rights. A complaint, a refund request, a bad review, a good-faith security report, or an honest mistake is never grounds for closing an account.

11. Liability

We are responsible for foreseeable loss we cause you by breaking these terms or by failing to use reasonable care. We are not responsible for loss caused by your own unlawful use, by ignoring warnings, by acting on an AI output you did not review, by someone getting into your account because your credentials were not protected, or by a third-party service failing in a way we did not cause and could not reasonably control.

Nothing on this page limits liability that the law does not allow us to limit — including death or personal injury caused by negligence, fraud, wilful misconduct, gross negligence, breaches of data-protection law, or your mandatory rights as a consumer.

12. Law, complaints, and disputes

These terms are governed by the law of Malta. If you are a consumer resident elsewhere in the EU or EEA, that choice does not deprive you of the mandatory protections of your own country's law, and you may bring proceedings in your own country's courts.

Complain first to pedro@mneva.ai — it is one person and it is usually the fastest route. If that does not resolve it, consumers in Malta can go to the Malta Competition and Consumer Affairs Authority (MCCAA), and anyone with a data-protection complaint can go to the Information and Data Protection Commissioner at idpc.org.mt or to the equivalent authority in their own country.